Frequently Asked Questions

Because we move fast, adapt to your workflow, and actually care. We’re not just a design team—you get a creative partner who works 6 days a week, offers a 14-day money-back guarantee, and scales with you—without the agency fluff.

No problem. Our platform supports unlimited brands, team members, and projects. Manage everything from a single dashboard without paying extra per brand.

Yes! We’re flexible. Whether you work in Trello, Slack, Zapier, Google Drive, Dropbox, or another tool—we can adapt to your preferred workflow to keep things smooth.

We offer unlimited revisions, so we’ll keep refining until it’s just right. Plus, we back it with a 14-day money-back guarantee if you’re not satisfied early on. Our team will proactively reach out to help you get things back on track.

None. All our plans are month-to-month. Cancel, upgrade, or pause anytime—no awkward calls or lock-ins.

Most requests are completed in 24–48 hours, depending on complexity. Need something faster? Just mark it as urgent—we’ll prioritize it when possible.

Yes, you’ll be matched with a dedicated designer based on your needs. We ensure consistency across requests so your brand identity stays sharp and cohesive.

Submit your design requests via our dashboard. Our designers pick them up and deliver the first draft within 24 hours. You can request revisions or approve the file directly. Everything is trackable in one place, with real-time email notifications.

We offer flexible plans—even if you only have a few requests—starting at just $199/month. You’ll still get access to a professional design team, dedicated support, and our streamlined dashboard to manage everything.

Social media graphics, digital ads, packaging, pitch decks, website graphics, blog visuals, email creatives, business cards—you name it. We cover 100+ design categories.

We’re built for in-house marketing teams, startups, and agencies that need design support daily or weekly. If you’re juggling multiple campaigns, tired of delays, or scaling fast—this is for you.

Design Shifu is an on-demand graphic design subscription service. Unlike freelancers or agencies, we offer fixed monthly pricing, unlimited requests, dedicated designers, and a 24–48 hour turnaround, 6 days a week—without the back-and-forth of proposals or scope creep.

You can pause your subscription and retain all your files. It’s a great option if you work seasonally or have a gap in project needs.

Most digital and print graphics are covered—social media, banners, ads, presentations, packaging, and more. Web or app design is available on select plans. If something’s out of scope, we’ll let you know upfront.

We currently offer monthly billing. Custom quarterly or annual plans can be arranged upon request.

Yes! Agencies with a high volume of design needs or on 3 active accounts (3AR) or more are eligible for a year-round discount. Resellers get a flat discount across all their client accounts.

Not at all. All plans come with unlimited brands and team members, so you can collaborate freely across departments or clients.

Nope. What you see is what you pay. No onboarding fees, hidden charges, or fine-print traps.

You can submit as many design requests as you like. We work on them one at a time (or more, depending on your plan) and deliver within 24–48 hours. You also get unlimited revisions, a dedicated creative team, and a design dashboard.

Yes, you can pause anytime. Your account remains active for 90 days without any fee. After that, there’s a small $9/month charge to retain access to your files, brand assets, and request history.

While we don’t offer a free trial, we do have a 14-day money-back guarantee. If you’re not satisfied within the first two weeks, we’ll give you a full refund—no questions asked.

We offer flexible monthly plans based on your design needs. Whether you need occasional help or a full-scale creative extension to your team, there’s a plan to match. All plans include unlimited design requests and revisions.

Our support team is just a message away. Whether you need help with settings, permissions, or billing, we’ve got you covered.

We’ll notify you via email and attempt to retry the payment. If the issue isn’t resolved within a few days, your account may be temporarily suspended until payment is updated.

All billing settings, plan info, and downloadable invoices are accessible under the “Manage Subscription & Billing History” tab in your dashboard.

Yes, you can pause and resume your account as often as needed. Just note that after 90 days of being paused, a $9/month fee applies to retain your files and request history.

Head to your Team settings to add or suspend users. Admins can change access levels and permissions anytime.

Yes. You can update your brand profile, upload new assets, or tweak your request briefs anytime via the dashboard.

You can pause your account and retain access to your dashboard, files, and request history. A $9/month fee applies after 90 days of pause to keep your data intact.

Currently, files can be downloaded individually from each design request. Bulk export isn’t available yet, but it’s on our radar.

Absolutely. Your entire request history—including final creatives, source files, and revision rounds—is always available on your dashboard as long as your account is active or paused.

Yes, the account admin can invite multiple team members with separate logins and assign access levels for each. Collaborating across departments is seamless.

All your design files, brand assets, and request history remain accessible until the end of your billing cycle. After that, your data will be permanently deleted.

Yes! You can switch plans at any time—whether you’re scaling up for a busy season or dialing back. Upgrades take effect immediately with a pro-rated charge. Downgrades will take effect at the next billing cycle.